Privacy Policy

Last updated: [Date]

1. Introduction

[Your Entity Name] (ABN [ABN]) (“we”, “us”, “our”) operates the Parent Room Finder mobile application and website (collectively, the “Service”). We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use and disclose it, and your rights regarding that information. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information you provide directly

2.2 Information collected automatically

2.3 Information from third parties

3. How We Collect Information

We collect personal information:

Collection of personal information is necessary to provide the Service. If you choose not to provide certain information, some features may be unavailable to you.

4. Purpose of Collection, Use, and Disclosure

We collect, use, and disclose your personal information for the following purposes:

We will not use or disclose your personal information for direct marketing without your express consent. You may opt out of marketing communications at any time.

5. Third-Party Disclosure

We share personal information with the following categories of third parties, only to the extent necessary for the purposes described above:

Third Party Purpose Data Shared
Firebase / Google Authentication, analytics, crash reporting Email, name, device info, usage data
Microsoft Azure Hosting, database, photo storage All Service data (encrypted at rest)
Anthropic (Claude AI) Content moderation User-submitted text and photos for review
RevenueCat Subscription management User ID, purchase receipts, subscription status
Apple / Google App distribution, in-app purchases Purchase data, app usage (per platform policies)

We do not sell your personal information to any third party. We may disclose information if required by law, court order, or to protect our rights and safety.

6. Overseas Data Transfer (APP 8)

Some of our third-party service providers are located outside Australia. Your personal information may be transferred to and processed in the following countries:

Before disclosing personal information overseas, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs. Our contracts with these providers include data protection obligations consistent with Australian privacy law. We remain accountable for any overseas disclosure under APP 8.

7. Data Storage and Security (APP 11)

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure:

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

You may request deletion of your account and personal information at any time by:

We will process deletion requests within 30 days. Some information may be retained where required by law or for legitimate purposes (e.g., fraud prevention).

9. Access and Correction (APP 12 & APP 13)

Under the APPs, you have the right to:

You can update your profile information directly in the app. For other access or correction requests, contact us using the details in Section 16. We will respond within 30 days of receiving your request. If we refuse a request, we will provide written reasons.

10. Anonymity and Pseudonymity (APP 2)

Where practicable, you may use the Service without identifying yourself. However, account registration (requiring a name and email) is necessary to access core features such as viewing room details, submitting content, and managing favourites. This is because we need to verify users to maintain the quality and safety of community-contributed content.

11. Children’s Privacy

Parent Room Finder is designed for parents and caregivers, not for use by children. We do not knowingly collect personal information from anyone under the age of 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

If you believe a child under 16 has provided us with personal information, please contact us immediately.

12. Cookies and Tracking Technologies

The Parent Room Finder app and website use minimal tracking:

You can opt out of analytics collection through your device settings or by contacting us.

13. Direct Marketing (APP 7)

We will not send you direct marketing communications unless you have given express consent. If you do opt in, you can withdraw consent at any time by:

We will action opt-out requests within 5 business days, in accordance with the Spam Act 2003 (Cth).

14. Notifiable Data Breaches

In the event of an eligible data breach that is likely to result in serious harm to affected individuals, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable, in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

15. Complaints

If you believe we have breached the APPs or mishandled your personal information, you may lodge a complaint with us:

  1. Contact our privacy officer using the details in Section 16
  2. We will acknowledge your complaint within 7 days and investigate promptly
  3. We aim to resolve complaints within 30 days

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:

16. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you via in-app notification or email at least 14 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

We encourage you to review this policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy or wish to make an access, correction, or deletion request, please contact us: